Me: “Thank you for calling ***, how can I help you?”
Caller: “I need a driver’s licence. ”
Me: “Okay… you can come to our office; as it is Saturday, we are open ’till 12:30 pm.”
Caller: “I can’t make it in time, can you fax me one?”
Me: “Sorry, sir. It’s a plastic card and it can not be faxed or emailed. We also have to take your photo, so this can be done only in person.”
Caller: “It was my birthday yesterday, so my licence is expired. Can’t you do it over the phone?”
Me: “Sorry, sir, I can not send you a plastic licence over the phone.”
Caller: “F*** you!”
Me: “Sorry, sir. I can’t do that over the phone, either.”